Organizations
today are living organisms involving a series of interconnected relationships.
These relationships form the foundation of your networks. It can be easy for
leaders to go it alone and focus their energies solely on internal operations, given
the disruptions to work in the past year. What has happened to the value of
your network during this time? It is more important than ever to foster
external connections in your organization and beyond and allow these individuals to provide
support for you and your team.
Developing,
reestablishing, or strengthening new or existing relationships will prop up,
validate, and extend the reach of your influence as a leader and are vital to
strengthening your story. For example, individuals
in your networks can help solve operational issues, serve as mentors and
sponsors for you and your team, and help move ideas and collaborative projects
forward. These individuals can also tell your story more broadly in the
organization and with more influence than you might have alone.
People evaluate you and your team's
reputation based on their perspectives. When you have strong networks, people
in your networks weigh in and share their opinions of you and your team, which
can carry more weight.
Ibarra and Hunter, leadership researchers and
authors, describe three networks - personal, operational, and strategic -
you need as a leader which are described following the blog post.
All three
networks are essential because their impacts are different.
The ability to establish
trust and build positive, productive relationships with others creates the most
robust networks.
Trust is the
foundational element – others trust you have their best interest in mind,
they trust you are making the right decisions, they trust your competence, they
trust you will be collaborative, they trust you are fair and inclusive, and the
list could go on. When trust exists,
they support you as the leader and are willing to follow and support you.
Many years ago at a previous job, we were simultaneously planning an extensive
kitchen renovation project and a large replacement hospital. New hospital buildings are expensive to build, so a full kitchen
was not planned for the new building. Instead,
we planned to renovate our existing kitchens to support both the new and
existing buildings. The challenge we faced was how to secure significant
funding for a kitchen renovation when most people were focused on the design,
technology, financing, and furnishings for a new tower.
For a few years, we submitted capital budget requests
without gaining significant traction. We were getting worried we wouldn't have
the capacity to handle the new tower and existing building meal demands. Words
on a page attached to large numbers didn't tell the whole story of what needed
to be accomplished. How could we approach our funding proposal differently? We
decided perhaps others could help us tell our story.
We had a good relationship with one of the chief financial
officers (CFO) in our organization. We developed and managed budgets well, and
when needed, made and delivered reductions in budgets to meet targets. We were
low maintenance but, hopefully, high-value contributors.
During the construction planning, I also had the opportunity
to co-lead a related project with the physician leader of the new hospital tower.
These two individuals were vital in helping us tell our story
differently to achieve funding for the project and ongoing support for our team.
With the help of these individuals, we used these five tactics to strengthen our story in the organization. 1.
Frame the StoryWe approached our CFO to brainstorm ways to
tell our story more effectively. We sought his advice and provided a behind-the-scenes
tour of our kitchens. We were able to show him the challenges we currently faced
and what additional issues could be expected after the new tower construction. The
tour helped him make sense of our operations at a high level so he could
explain them to others.
He helped create the table of contents for
our story – a 3-year capital budget plan for funding. He translated our story
into actionable language and buckets of "work" for the senior leader
team.
2.
Brainstorm Story Lines
The CFO also helped us better understand
the novel. What else is missing in our story? He shared other impacts and
priorities for the organization and noted others who could have a place in our
story. He felt our project could support
broader organization needs. We learned that enlarging our story, gaining
support from others, and forming alliances created additional value for our
project.
3.
Introduction to the Story or Book
At times, we needed others to introduce our
story to key decision-makers. The CFO included us in upcoming meeting agendas
to present our story to senior leader groups. He acted as our advocate and
sponsor. He was a co-presenter of our
story to these groups allowing us to have greater impact by adding his credibility
to our financial plan and project.
4.
Edit your Story
Sometimes our plans are too aggressive, and
progress will be better than perfect. Our networks helped us answer the
questions, "What is possible?" "What is a priority?" A
natural tendency is to throw in more than you need since you think it's a
one-shot opportunity for funding. Our CFO planned methods of adding layers to
the project. In his experience, you can't accomplish projects of this magnitude
overnight. His insight helped us see the big picture and continue to chip away
at the remaining layers over time. He helped us with both progress and
patience.
5.
Goodreads™ Story Review - Qualify your Contributions
and Describe the Impact
The physician leader became one of our
sideline cheerleaders publicly and privately in meetings throughout the new
tower construction project. Like a Goodreads™ review, others paid attention
to his words. Plus, having others support you, your team, and the work you do grew
our team's confidence.
We were fortunate to have strong voices who were willing to
support our team. But it started with us and our ability to build
relationships, deliver on commitments and achieve targets, and consistently
contribute in broad ways for the organization. The work and results we achieved
daily built our network "savings" account. When we needed to withdraw
some networking "funds" to help us move our project vision forward
with senior leaders, we had the additional network backing necessary for our
story.
Ask yourself these questions:
- Did I do my best today to build
relationships and networks to help extend our story?
- How strong are my personal networks?
- How
full is our network savings account?
- How
well have I and my team built operational networks that support our work?
- What
could I or we do differently?
- How well
have we established strategic relationships and partnerships?
- How willing are
others to tell my or our team's stories?