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Celebrating 25 years of Ruck-Shockey Associates -- and the wisdom Georgie and Carolyn have gained over this time.
In service industries, we frequently customize work for the different customers served. We have implemented a variety of workflows, and it can become challenging for employees to follow a direct path to complete their work. Someone once told me that you must make it easy for people to do the right thing. How hard is it for employees to do the work we ask of them? Think about the work process changes put in place, shifted, and then changed again for COVID. What is the new workflow? What changes will stick, and what do we need to roll back? Now may be the time to uncover the unintended obstacles blocking employees’ work paths.
Albert Einstein called one of his paths to inspiration, combinatory play. To be effective in thinking outside the box, you have to play in multiple boxes. He called the act of combinatory play – opening up one mental channel by dabbling in others. Einstein believes combinatory play was “an essential feature in productive thought.”
It is a good time of the year to connect leadership and athletics since March Madness is here – one of the events that defines college athletics. The principles of leadership are the same whether you are leading a sports team or work team.