Leadership Fundamentals - Emotional Intelligence

  • Level: Leader
  • Course time: 1 hour
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Check out the Course Introduction and Emotions Primer...it's FREE!
Have you ever been pushed to your emotional limit? You know the right thing to do is a pause before responding, but you can’t stop yourself from either an angry outburst or giving someone the silent treatment. Emotional intelligence is the ability to navigate your emotions to achieve productive outcomes.  It’s hard but essential and is the foundational skill for all other people skills.

As a leader, you need to be able to build trust, relationships, and achieve buy in from others.   Emotional intelligence, the ability to be aware of, control, and express your own emotions to foster positive relationships is a key skill for a leader. 
What you are going to learn

A few more words about this course

It takes practice and feedback to grow your emotional intelligence skills. This course will strengthen your emotional intelligence through applied practice in identifying emotions, nonverbal cues, writing and rehearsing empathy statements, and reflecting on your reactions and judgements to situations.
Learning outcomes for this course include:

  • Identify own emotions, triggers, and biases that cause emotional reactions
  • Recognize perspectives, bias, nonverbal gestures in others and learn ways to adjust your behavior for the benefit of others
  • Identify other's focused behaviors that promote emotional intelligence
  • Identify when and how to use empathy
  • Apply self-reflection, solicit feedback, and apply corrective actions after emotionally charged situations

Julie Jones

Learner, Leader, Coach
A gatherer of new ideas so I can translate them into creative learning and development programs for leaders. I spent more than 30 years as a leader in healthcare foodservice, an industry I love. Finding what makes learning happen for others is my passion. I share more stories about learning and leader evolution in the learning blog on this site!