Leadership Fundamentals - Communication

  • Level: Leader
  • Course time: 1 hour
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Check out the Course Introduction... It's FREE!

This course also includes an eBook that you can download and save!
Do you remember the game, telephone? In this game, a message is passed from one person to the next in a line of people. The message is usually vastly different at the end than when it started. What happens in the middle that jumbles even short messages?

Things like frame of reference, context, and emotion alter the message and understanding. Leaders must master the communication framework which includes the message, sender and receiver frame of reference and context, the type or channel of communication, and the ongoing communication feedback loop.

Your success as both a leader and employee hinges upon your ability to communicate, build trust, create understanding, promote collaboration and connection, and achieve buy-in. 
What you are going to learn

A few more words about this course

After taking this course, you will be more confident in your ability to communicate and connect with others effectively, a highly sought-after leadership skill. Use the practice communication activities to sharpen your communication skills and learn how to apply the five elements in the communication framework to plan for and deliver stronger communication.   
Learning outcomes for this course include:
  • Identify methods to overcome communication barriers and improve understanding.
  • Craft messages that are clear, concise, well organized and for the benefit of the audience.
  • Match different types or channels of communication for best outcomes.
  • Evaluate key requirements that promote meaning and understanding in communication for individuals and teams.
  • Assess communication performance - message, sender, type of communication used, receiver, and feedback loops.    

Julie Jones

Learner, Leader, Coach
A gatherer of new ideas so I can translate them into creative learning and development programs for leaders. I spent more than 30 years as a leader in healthcare foodservice, an industry I love. Finding what makes learning happen for others is my passion. I share more stories about learning and leader evolution in the learning blog on this site!